Return and Refund Policy

Last updated: [01/09/2025]

Our mission is to ensure your complete satisfaction with every purchase made on Leezyart.com. If for any reason you are not satisfied with your order, we encourage you to carefully read our Return and Refund Policy below.

1. Right of Withdrawal

You have the right to withdraw from the purchase contract without giving any reason within 14 days from the date of delivery of your order. The deadline for exercising the right of withdrawal expires 14 days after the day you receive your order.

2. Return Procedures

To initiate a return, follow these simple steps:

Contact Customer Service :
- Send an email to leezyartshop@gmail.com with the subject "Return Request" and include the following information:
  - Name and surname
  - Order number
  - Description of the product to be returned
  - Reason for return
Send Product Photo :
- We ask that you attach clear photos of the product you wish to return. This will help confirm the condition of the product and expedite the return process.
Receive Confirmation :
- After receiving your request, our customer service team will send you a confirmation and further instructions for returning the product.

3. Return Conditions

To be eligible for a return, the product must meet the following conditions:

New and Unused : The product must be returned in its original packaging, unused and in excellent condition.
Manufacturing Defects : For items such as comics or books, returns are only acceptable if the product has manufacturing defects or errors in the order.
Exclusions : We do not accept returns on items showing signs of excessive use or intentional damage. Customized or made-to-measure products are not eligible for returns unless they have manufacturing defects.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless otherwise specified by us. We recommend using a trackable shipping method, as we are not responsible for products lost during returns.

5. Refunds

Once we receive and inspect your returned product, we will notify you via email whether your refund has been approved or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 14 days .
In case of refusal, we will inform you of the reason and send you the product again.

6. Defective or Incorrect Items

If you receive a defective item or an item different from the one you ordered:

Please contact us within 14 days of receiving your order at leezyartshop@gmail.com .
Please include your order number and a description of the issue. We'll provide instructions on how to proceed with the return.